Smooth operational processes and a reliable workforce are the main pillars of every security company. Faced with high client expectations, a rapidly changing threat landscape, and the labour-intensive nature of the business, never has the need to automate processes been greater.
Meanwhile, several security workforce management tools have emerged to support operations. Having a transparent and accessible tool for monitoring and coordination keeps guards and their managers focused and motivated to perform to their fullest potential.
Understandably, choosing among different software solutions can be a time-consuming process. To help ease your mind and to fast track the process, here’s a guide to answering your three main questions while shedding light on other considerations you may have in selecting the right security workforce management solution for your company.
Question 1: What needs can a security workforce management solution solve?
The adoption of a security workforce management solution can address many needs of a security company. These include the following:
The need to plan and track security presence to conform to client expectations and industry compliance
- Security workforce management solutions have features that can facilitate the monitoring of guard patrols in real-time. As a cloud-based software, it continually captures data, serving as a reliable paper trail for investigations and provides insights to help plan new security strategies. Furthermore, when guard tracking is automated, the handover process can be documented.
The need to prevent discrepancies on attendance and patrol assignments.
- Security workforce management solutions expedite attendance tracking as the guard' credentials and timestamps are conveniently recorded on their mobile apps. Security operation managers can assign QR codes on several checkpoints, which can then be scanned by the guards using their mobile app.
The need to provide audit-able, real-time report to clients
- Automating the reporting process means that critical information is made accessible to security operation managers and their clients. Transparent reporting maintains the accountability, integrity and reliability of the security team.
The need to improve security guard productivity and retention
- Security workforce management solutions equip security guards with the tools they need to boost their performance in the workplace, increasing chances of retention and recognition within the organisation.
The need to unload administrative work from managers so they can handle new clients of additional sites.
- The dashboard feature of security workforce management software can accelerate coordination and manual reporting so that managers can be efficient even while overseeing multiple remote operations.
The need to record and track qualifications of security guards so they can assign the right personnel for the task given the required skill sets.
- Security guards with specific skill sets or qualifications need to be assigned for the tasks they were trained for. Having a comprehensive database makes the selection process easier.
The need to monitor handover of crucial assets such as firearms and vehicles.
- Ensuring accountability over assets such as defensive weapons and vehicles are essential in any security operation. A security workforce management software augments the handover process by recording proof of turnover in a centralised database.
Question 2: What enhanced features would give security companies the most advantage?
Below are some enhanced functionalities which can be provided to security companies:
- Mobile access and location-based tracking features enable upper management to manage several security teams around the clock.
- A comprehensive dashboard offers different but relevant managerial views for the Account Holder, Security Operations Manager, and Site Manager. Dashboard reporting promotes accountability within the company while safeguarding sensitive information accordingly.
- Apps designed for different personnel roles within the security team: on-site patrol guards, mobile patrol guards and emergency responders.
- Management-focused reporting: getting actionable insight and determining trends through detailed reports on incomplete patrols, emergencies resolved, missing QR codes at checkpoints, and the like.
- The application should be able to scale depending on the number of sites or users.
Question 3: How does one ensure the technology is easily integrated into your current operations?
A security workforce management software should ensure the following:
- A user-friendly interface with command buttons or icons designed to serve the user’s purpose.
- The application should operate on basic system requirements. If it is a mobile-based app, it should be compatible with even older smartphone models.
- Data is saved on the cloud, so all stakeholders crucial to the security operations can be in the loop at all times.
- The software instructions are clearly understood even by those who are not technologically savvy, so it won’t be difficult to integrate into daily tasks.
- Subscription packages often come with 24/7 support and onboarding to smoothen the integration process and guide the security team for optimal usage.
Question 4: Can I test the software before purchasing?
Companies that are considering to embark on an automation journey can be wary of investing in a security management solution outright. The best way to learn whether the software is suitable is by experiencing it firsthand.
While on the trial period, security companies need to experiment with its features and gauge if they are useful for their operations. They should also test how well the software support team can address concerns or questions should the need arise. Companies should also determine if the software can deliver in a rapid environment where security threats can happen suddenly, and responses are needed immediately.
Based on your functionality requirements and business fit, consider taking the Security Risk Manager on trial to experience the system with your data before buying and migrating to a full-fledged solution. Security Risk offers a suite of rapid-response mobile & web applications to make your security operations smarter. Start a free trial with Security Risk Manager today.